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Terms & Conditions

Shipping Terms and Conditions

  • Our delivery charges are subject to change at any time, without prior notice to you. You will see the applicable delivery charges in your cart when you check out.
  • When placing your order, SecuPlus’s selected couriers will deliver the goods to you as soon as reasonably possible.Delivery should take place within 2-5 working days of receipt of your payment, unless otherwise discussed. We will notify you if we are unable to deliver the goods during the delivery period.
  • We always take responsibility up to the point of delivery. SecuPlus’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. SecuPlus is not responsible for any loss or unauthorized use of a product, after the product has been delivered to the physical address nominated by you.

Returns Policy

If you are not 100% satisfied with your purchase, please feel free to return any unused/undamaged item to us within 7 calendar days of receipt. This policy does not refer to items that you may have received damaged, faulty or incorrect.
Please ensure that you package the item securely to protect it against getting damaged in transit (on its way back to SecuPlus).

Not what you ordered?

If you don’t receive what you have ordered or if the product is not as described on our website, please notify us and we will collect the product from you at no charge.

Products damaged on delivery:

Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 3 days of such delivery by contacting us on info@secuplus.co.za.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible or we have the same product in stock to use as a replacement) or credit you with the purchase price of the product (or refund you if that is your preference).
In case of a refund a 10% handling fee will be levied on all orders paid through Pay Fast.

Warranty

What is covered?

This limited warranty covers defects in materials and workmanship in all SecuPlus products.

What is not covered?

• This warranty does not cover any damage caused by the owner modifying, attempting to fix, or otherwise altering the product.
• Failing a correct installation method will void the warranty.
• Consequential damage resulting from the use of our products is not covered.

How long does this coverage last?

• This warranty lasts for two (2) years from the date of original purchase of this product.
• Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.

What SecuPlus will do:

• Repair the item.
• Replace the item if it can’t be repaired within a reasonable amount of time.
• Issue a refund for the item. Refunds are subject to proven defect; proven to be the wrong product; or reasonable argument to the lack of fit-for-purpose.

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